I've been a regular Skinlogic customer for 2 years. During that time I've learned that, while some of their staff are superb, their management is really poor. The woman who did my last facial got too aggressive trying to clear a blemish and left me with a large cyst on my temple that lasted for a month. An honest mistake, but when I brought it to their attention they didn't offer a refund or even an apology. Hello, I get facials to make my skin look BETTER, not worse. This underscored my impression that the owners are not service-oriented and take a short-term, profit-driven view. Maybe the owners' difficult personalities help explain why three of their top clinicians have left in the last year - just as I'm getting to know who the best staffers are, they leave. Which means their staff is getting gradually less experienced. Time to find a new clinic.
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