I bought from another person a Ford Taurus (1996) with just 52K on it. I decided to take a good care of this car and brought it to Lief Johnson Ford. The car was was overheating. When overheating, the engine started to vibrate more than usual, occasionally the car died. The mechanics at the Lief Johnson Ford asked 1,700 USD. I paid, they worked. However, there were no changes in the car's behavior. I went again to the Lief Johnson Ford. I paid, they did something. The car was still vibrating and dieing. In the meantime they told me to fix some other things (2,000 USD). In total I spent about 4,500 USD. I came to them several times saying that the engine is still overheating and vibrating. They told me that it is normal or my temperature sensor is wrong.
Recently, I asked the mechanic to drive the car together with me. We drove and the vibrations were so obvious that the mechanic was surprised, like it was the first time for him. They examined the car and told me what the problems was (water pump). But this time it caused more damage in the engine. The Lief Johnson Ford asked 2,400 USD.
I complained that this was the problem which they had to fix when I came to them at the first time. Clearly, my car was misdiagnosed several times, and every time that cost me my money. Now, the car has more damage than at the beginning and I have to pay 2,400 USD again.
I complained to them and they offered me a discount. They agreed to fix the car for 2,000 USD.
That was not acceptable for me, and I left them.
I am disappointed, because I expected that the dealer should be able to provide a high quality service. The Lief Johnson guys look professional, but they messed up my car. I also work and sometimes mess up my things. In such cases I work nights and weekends until I fix everything I did wrong. Lief Johnson Ford left their mistakes at my costs which is not a good way of doing business. But Ok, I am a small customer. Who cares ...
Pros: Fast service
Cons: low responcibility service
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