I went to The Sofa Co based on a coworker's recommendation.....I placed an order with them on 4/10 and was told it would be completed in 2-3 weeks. I got a call yesterday (exactly 3 weeks from when I ordered -- yay!) saying it was ready and they could deliver it tomorrow (which is now today, Friday) from 6 to 9 am. Awesome, right? \r
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Too bad whoever I spoke with put Saturday in their system even though they told me Friday. I took the morning off of work, waited in my apartment, and when no one showed up in the time I was told over the phone, I left 2 messages asking where the delivery was, assuming it was running late. On my third call, I finally got a hold of someone who told me it is in their system for tomorrow. When I asked them what they could do for my inconvenience (the person I spoke with not only said TOMORROW yesterday but also said FRIDAY, both of which are TODAY) and my taking time off of work and rearranging my schedule, I was told they cannot do anything -- their system has the correct information. And the earliest a supervisor could get back to me is Monday (in 3 days!). Wow, they appreciate my business, don't they? Unfortunately, my handwritten note in my planner doesn't count and my recollection of our conversation. I now know to tape record my conversations with them in the future. Uhhh....what future? No matter how great a product they may have (I don't even know if it is good since I haven't gotten it yet), if you offer bad customer service, there is no way I am returning or recommending you to anyone. Good luck to anyone who decides to order with them -- ask them to send you a screen shot of their system when confirming delivery so you have ""back up"".
Cons: Really bad customer service
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