I made Mother's Day Brunch reservations at El Rancho over a month ago. When my family and I arrived at our reserved time today, we were told by the very curt and terse hostess/manager that I had not, in fact, made Brunch reservations, but I instead had requested a dinner reservation. She assured me that she knew this to be the case as Brunch seats had sold out 3 weeks ago. I, in turn, assured the hostess that I had made reservations long before the Brunch seats had sold out. The hostess then indicated that I must be mistaken as her reservation taker recalled telling me specifically (of all the dozens, in not hundreds of folks who must have phoned in the last 6 weeks) that Brunch seats had sold out and that I had agreed to accept dinner reservations instead. Oddly enough, as we were walking out in disgust, two separate parties of people who had overheard our conversation w/ the hostess mentioned to us that they had also made Mother's Day Brunch reservations in advance and had been told by the hostess that they too were ""mistaken"".
more