On this past Friday night a group of co-workers and myself decided to do Happy Hour at Alegria. This was a fatal mistake. The customer service was the worst. But hey some people like that hands off approach. I thought at one point that maybe this is a self service restaurant, make your own drink and make your own food. Anywho, when my friends and I arrived, part of our party was already there. You would think that the staff would have noticed new people joining and come over and offer a menu or at least ask if we would like something to drink. They did not, instead we ended up having to go to the bar. The bartender completely ignored us, I had to constantly ask him for assistance. We ended up with a waiter who at least put in our orders for us. By the way, the Mojito the bartender made was the worst, all lime. I then requested a pint of Sangria, it was decent. Even though a lot of money was being spent, they came over and told our party that the seats we were in were reserved and we would have to move outside. Here's what I did not understand, they had reserved markers on some of the tables in the restaurant, but not on the ones we were at, but hey, we moved our party to Smooth's Sports Bar and got great customer service. So in conclusion, if you are expecting great customer service at this place, please don't you will be in for a rude awakening!
Pros: ambience (and that's all that's good about this restaurant)
Cons: no motivation to deliver outstanding customer service, bad attitudes by waitstaff
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