Hi. I'm Elline Surianello, the owner of LeMetric. I apologize to Jamor for not addressing her sooner, but her October 2007 review was only just brought to my attention.\r
I would like to respond by saying the following: I understand that certain women may prefer other salons over mine, which is ok, but I think it makes sense to compare apples to apples. For example, do they make their hair pieces entirely in house? Most of them don't. Do they make customized pieces, strand by strand? Most of them don't. Do they use all natural human hair? Most of them don?t. Are their owners also alopecia (hair loss) sufferers themselves? I doubt it.\r
I also take it personally when someone buys one of my products but doesn't bother to bring it to MY attention when she's not 100% satisfied. If you had come to me after you received your hair piece, I could have addressed the problem. If you have a complaint, come to me directly rather than posting a rant about it here, as a faceless victim.\r
Bottom line is, we tackle all problems at LeMetric, and we cater to every one's needs and concerns. If you were not satisfied, you should have come to me about it. Because I?ve been coping with this personally my whole life, and professionally for 20 years, I tend to be very straightforward and upfront with my clientele, but my intention is to help those in need. So please, feel free to call me if there?s a situation that still needs fixing.
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