We had a great experience with them at first but the second time we visited them was a totally different visit. Our first experience wasn't as crucial as the recent/second one which we will now look for another vet in the area. They didn't give us a good feeling for what they were doing nor told us what they were going to do or prescribe. Our dog has cataract and we went there to see if she was experiencing an eye infection or if they could tell us if she had an abrasion on her eye. They prescribed 6 meds and that time was critical and that we needed to take her to see an Austin Eye Specialist. They prescribed medication knowing it would affect her kidneys even after giving her the proper tests. After evaluating the situation, we decided not to do what they prescribed and talked to the vet. We ended up returning two meds that they prescribed and found out that they only reimburse us for 50% of the cost of the medications, saying that they have to pay for the costs of the employee who packages the meds, prints the labels, paying for the bottles, etc.-- That just blew us away and we will never go back to them again.
Pros: Convenient - not very choices to choose from
Cons: Doctor would listen to owners wishes
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