If you are unfortunate enough to be forced to use this company, please protect yourself. Submit any repair requests in writing and keep a copy for your own files. Make sure you include a date on the request. On the copy you keep for yourself make notes as to who you gave the request to and what time/date you delivered it. I would suggest you deliver it in person and take your copy with you and have whoever you hand it to sign your copy. It would be to your benefit to use your cell phone whenever you need to call them about something so you will have a permanent record of it. When you move out make sure you take detailed photos of the home the way you are leaving it. When you return the keys, make sure you have your forwarding address written down and give them that at the same time. I would recommend that you write a statement saying how many keys you are returning and what they go to and the fact that you are providing your forwarding address. Take this statement with you and MAKE SURE you have whoever accepts the keys and address sign off on this statement. Keep this statement until you have received your deposit back or a detailed list of what the deposit was used for. This company has a bad habit of taking longer than the 30 days allowed by the landlord/tenant law to return the deposit or advisment. You should know that after 30 days they are NOT allowed to withhold ANY of your deposit. Good luck!
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