Where does the owner get the help? If the selection of merchandise is shoddy, Tongs would be the last place I would buy fish. Fortunately, they sell them for reasonable prices, even though some of the fishes look sickly while some tanks look murky at times. Money is really not an issue with me. If I could find a similar store around O.C. but with a much better service, I would be more than willing to pay the extra dollars. Actually, the service there wasn't always this bad, but that was seven years ago. What's new in the retail world nowadays?! Everywhere you go, you get horrible sales people on a bad luck day.
Pros: Good variety of fishes, plenty of parking
Cons: Bad service, factory-like ambience
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