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The worst customer service that I know of! Not good food either. - Review by citysearch c | Mt Fuji Japanese Steak House

Mt Fuji Japanese Steak House

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The worst customer service that I know of! Not good food either. 2/15/2008

rsc7818 Provided by Partner
My girlfriend and I had 7 PM reservations on Valentines Day. I had never been to Mt Fuji, but at the recommendations of a co-worker I decided to give them a try. I normally eat at Taki in Hiram and should have stuck with what I know is good. Having to wait 45 minutes to be seated was the first issue that started us downhill on this train wreck of a meal. After finally being seated and given our drinks, the orders were taken. The nice couple next to us was rudely told that Sushi was taking 45 minutes and he couldn't order any. While waiting for the chef, the manager refilled all drinks except for mine. When she came back around, I asked if she could refill my drink and was given a lecture that I had already had a refill and that you don't get 5 refills like other places. Needless to say, I correct her and she brought me a refill. Shortly after our chef arrived, the other grill opposite was seated. Our chef managed to not have working lighter for the volcano, dropped the spatula on the floor for which he only wiped it off, and my girlfriends chicken was given to the stranger next to her. The funny part is that the chef motioned for them to swap plates! The man to my left was irate when midway through our meal, the table across from us had Sushi deliver to them. All in all, it was a memorable experience but not for the right reasons. Pros: Convenient location in Marietta Cons: Food and Customer Service. The cornerstones of a good restaurant. more
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