I have to say i love this place! i took only a couple of times of coming in for the barista to remember my drink, what size and exactly how i like it! that's pretty impressive considering the line of customers to the door each morning! well worth the wait which isn't usually too long, but then again if you're in a hurry, go to a fast food place! i like the attention given to my coffee, when i bring in my own cup they always warm it up with hot water before adding coffee or tea and they give me a discount! always want to know specifically how i like it. always fresh ground esspresso, again impressive considering the volume of drinks they manage. the baristas are fun, it gives the real essence of a local shop. it feels genuine to have someone react to your personality and seeing theirs and knowing they like to see you come in, as opposed to the robotic corporate drone slave. a real human experience like visiting an old friend. try it! be personable with them have a good attitude and they treat you like family! on the opposite end i've seen surly customers from time to time being told where to go! it made me proud to see someone not taking nonsense from a self righteous individual. i work in customer service myself and it's always humiliating to be treated like a slave. and having to smile and nod and letting people think it's ok to treat others that way. on top of that it's comforting to know the baristas know what they are doing. the downside to this place is the lack of focus on the lobby. every time i come in and hope to just have a hot latte to stay it's always a race to the tables with the lap top people who are sitting there all day. there is a lot of unchecked loitering, sometimes there are even people standing in the hallway using the wi-fi. for shame! it's local! go to the library! so maybe stand up for the customers too? but who's really to blame on that one....
Pros: best coffee, real people.
Cons: other people
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