Please do not go here, find another VW shop its worth a further drive! I had a blown head and I took my car here for the first time, it was a horrible experience! The first time I had to take it there they let my car sit out side all day with the key in the ignition. Then they replaced the head and did not assemble my engine correctly! There where missing nuts and bolts and large pieces of metal housing that were vital to my engine and engine compartment! When I came to pick up my car they had locked my keys in the car even after I told them to leave it unlocked. I then had them tow it back to assemble the engine correctly. During all of this they would not keep me informed on the progress of my car, but would call me a half hour before they closed to tell me that my car was all finished. After I picked up my car I noticed that it was leaking oil more than ever. They did a poor job with the valve gasket replacement, and I believe they even bent the valve cover. I decided to take it to another shop just to have it checked up on. The shop then told me that Carroll's did not adjust the timing and the spark plugs were so loose that they could have fallen out of the motor within a few days. So please I urge you to take your precious VW elsewhere because I know that you will be very dissatisfied with the care and service that you will get from Carroll's VW. Please do not go to Carroll's VW!
Pros: I got my car back!
Cons: It was missing pieces and not running right, I had to take it to another shop to fix it right!
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