We had Continental Video design and install our in home, projector screen theater. The system we chose is great and we enjoy it. My complaints are: 1) I had to ask a couple of times for the final invoice and once I received it, it was difficult to follow and took quite a bit of time to decode. 2) Our projector quit working and so they had their technician remove the unit in order to return it to the manufacturer. As the technician was taking down the projector, he dropped it. It bounced off of our couch and smashed onto the carpeted basement floor. It was obvious that the casing had been dropped and damaged. At that moment I said I wanted a new unit. Continental sent the $2300 unit back to Mitsubishi. After over two weeks we were going to get our projector back. The sales rep danced around the issue when I asked directly if we were getting a new unit or the unit they dropped. The sales rep kept saying he wasn't sure what Mitsubishi was going to do. Intuition told me he knew what was going to happen. Continental installed our original unit...the one they dropped and damaged. I phoned and let them know I was unhappy. They assured me that when Mitsubishi checked the projector they found nothing else wrong. It might just be my thinking, but if the company you buy a product from damages the product, I think they should replace it with a new one.
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