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Horrible customer service - Review by citysearch c | Nevada Fertility Cares

Nevada Fertility Cares

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Horrible customer service 11/26/2008

Nevada Fertility Cares.....does not. They have horrible service. They dont return phone calls, they make you come in to pick something up, then tell you its not here, come back the next day, same thing. Dr. McConnell herself has her appt with you and rushes you out, you dont have time to ask any questions. I had to ask her when i could start another cycle as we were walking down the hall.....well they wont be getting my business for that next cycle. It takes weeks and weeks to get appointments with them. Dr McConnell said I was ready to go for my next IVF cycle, then I was told later by a nurse that we couldnt do it then because the lab was closed....the dr has no idea when the lab is closed?? Dr says she will get your paper work to the person in charge and NEVER does it! horrible place for people going through infertility to go! Oh, she also charges waaay more than even the best places in the US! And your appointment NEVER starts on time. Skip this place and save yourself some sanity. Pros: IVF Nurse Coordinator is nice and considerate Cons: everything else more
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