I went to this clinic based on all the positive, glowing reviews on this site. I absolutely do not care about the shabby-looking location, as I have gone to nicer places and been treated pretty badly. I was more concerned with getting a knowledgeable, caring veterinarian to look at my newly adopted dog.\r
\r
The staff was polite, but unprofessional. They did not make eye contact with me and they kept forgetting my dog's weight. They could not control the dog when it was time to take her temperature. Another client was in the next room, and they kept talking badly about him in front of me. It made me wonder what they said about me while I wasn't looking. \r
\r
I have no idea if Dr. Gassaway treated my dog, as the vet did not introduce himself to me at all. He came in, greeted the dog (and treated her warmly, as expected), asked me all the routine questions, and walked out. When he came back in, he came in with a prescription and a shaky diagnosis, as he was not too sure what was causing her stomach problems.\r
\r
To their credit, the examination was very fast (I was in and out within 20 minutes), and there can be multiple causes for stomach problems in puppies. But in terms of the heartworm and flea preventative, they only carried Comfortis and Frontline. (My rescue agency recommended Sentinel, Advantage and Revolution.) I should have asked for prescriptions so that I could order the medicines I preferred online, but that option was never made available to me, as they were more interested in the sale. They also tried to push me into get a lyme disease vaccine, which I declined twice. Thankfully, their pet meds were not at all expensive, but the exams were.\r
\r
Heartworm exams are normally $15-$30. Yale charged me $43.50.\r
Fecal exams are normally $7-$15. Yale charged me $24.\r
General check-ups are usually between $25-$40. Yale charged me $48.\r
\r
Do your research. You may find a more reasonable vet with a wider array of medicines for your pet elsewhere.
Cons: Unprofessional staff, Lack of choice in medicine, Anti-social vet, Vet unsure of diagnosis
more