I wouldn't buy another car from Auburn VW and wouldn't recommend them to any of my friends and family. I purchased a 2003 VW Jetta and had problems the day I drove it off the lot. Because I was persistant, they fixed the (a recall!) problems. I ended up purchasing a 3 year warranty because I dreaded more problems. Good thing I did becasue within 6 months I was back with more issues. They didn't want to fix them all....insisted I fix a couple and come back (and pay another $100 deductible) if other problems persisted. Here I am another 6 months later paying another $100 deductible - plus the extras that aren't covered. Take the car home on Friday and need to bring it back again the next Monday. If the service guys were more helpful - and didn't ignore what I ask - and talk over the top of me....I may be a bit more forgiving. But one guy in particular needs serious customer service training . I learned my lesson - and will have to suffer for quite a few years. But in the future, I will stick to Bowen Scarff Ford in Kent (bought 3 cars there with NO problems). I hope this information helps others make a better buying decision.
Pros: they have VW
Cons: poor customer service
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