Need I say more. My parents come in from out of town about three or four times a year. They are very good gamblers at the MGM/Mirage group. They usually stay at the Monte Carlo, but due to some issues (personal not MGM/Mirage group) they stayed at NYNY this time. We have been to Diablo's 3 three times now, and each time has been bad. We go there becuase Mom loves Mexican and we get it comped. Well this last time (yesterday at 1:30 to 2:30P) we went upstairs to sit by the railling to eat and drink. I told the host that we were going to snack and drink. She started to get menus, but then when my dad finally got up the stairs, he said he just wanted a drink so she said sit at the bar. We tried to sit at a table then she PUSHED us out of the table for someone "eating" I had planned on getting nachos, drinks (the four of us all wanted drinks, and alot of them) and other snacks.
It gets better, we moved to another table, not by the railing) and waited for another 10 minutes for a server to help us. We complained that we wanted to eat and was told we could not sit where we wanted because my dad had stated he only wanted drinks. We left and on our way out, I told a group coming in not to eat there and they turned around and left also.
They have angered both a local and a high ranking member of the MGM/Mirage players club. I will tell anyone who will listen not to go there from here on out. I also am boycotting all Light management group places from here on out. I will never eat at Diablo's again, or any of the other Light group places. I feel if you can't make it right for one person, you won't care about anyone else. The service is horrible, the staff is rude and the food is horrible. Oh and don't forget that the upstairs looks like it hasn't been cleaned in a while. Do NOT go there.
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