Products are great and the quality is good, but service and installation are abysmal. Our floors took 4 months to get installed, and the lack of knowledge from the salesperson and installers caused us to drive down to the warehouse or store (and transport hundreds of pounds of bamboo in our small Civic) no less than five times because we were given incorrect or insufficient quantities of parts. Very rare to have calls returned, and installers were habitually late (including once when we waited two weeks after being told, ""we'll come back tomorrow""). After paying over $12,000 and living with unfinished floors for months, one would think they would at least adjust prices or give us some form of compensation. They wouldn't budge.
Pros: Great products, good selection
Cons: Slow to return calls, incompetant installers, 4 months to install
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