I have been eating at Vinces in Federal Way for as long as i can remember at least 10 years. I would eat there several times a week mostly weekend nights. The first 9 years of me eating there every thing was perfect, food was well cooked, servers were awesome, host greeted me very friendly and bus people very polite. This last year every thing has dropped. Their has been a lot of mistakes on my food burnt pizzas, wrong topping on them at that. Servers are going to make mistakes yes, but when my pizza was burnt they told me they couldn't get me another one because in their eyes it was not burnt to bad. i asked to speak with the manager to show him the pizza and they said he was not available on a Friday night at prime time dinner. Then i went in again knowing about the burnt pizzas and ordered a spaghetti and it was real watered down and asked to be drained of the watter and the server snapped back and said it was not watery but took it away real fast and brought it back a couple minutes later. so i figured i would try this place one more time knowing it was my favorite Italian food around and i went in and every thing was going good service was fast host and bussers real polite and friendly, had my drinks and bread sticks and saw the butter packets and it was all munched up like it has been handled a lot. I just didn't eat it, and when my food came it was the wrong order. I then got my servers attention and he told me this is what i ordered and he couldent change it he grabbed the manager and he politly took care if every thing and replaced it for me with the dish i wanted and took about 15 20 minutes. The last 3 or 4 times i have gone in to eat there something has gone wrong. The other years were suburb\r
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Pros good tasting food, not to hard to get a table, price of pasta\r
cons rude servers, bad parking, bad service, food taking a long time even on just spaghettis.
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