The ratskeller officially has the worst customer service I have ever received. It almost seems like they have employee meetings on how to make customers want to get up and leave. I have been there twice and the place is just horrible. I agree with the first two reviews that yes the food is pretty good--but with the kind of service I received each time I wouldn't trust them to make something I am going to eat . The kitchen looked filthy-food all over the floor. They make you pay in advance so don't tip well until you know you got good service. The first time I went the bartender told us we would have to leave because he wanted to close 3 hours early to chase down some drunk floozies that had just stopped by. The second time we were told we couldn't order pizza at a pizza joint, they ran out of forks and said fine I'll get you one after we asked for a fork for a salad and we got a plastic one, when asked for a refill on a soda that we had to go up to the bar to get they said ""fine, what are you drinking"", one of my friends was demanded to stand up and move and then was shoved by a waiter who was trying to get out cardboard boxes they stored behind our table, I witnessed other patrons get yelled at by waiters and waived away by ""busy"" staff. Throughout this whole ordeal where our group of only four was made to feel like intruders that they didn't want there--the staff seemed to be focused on hanging out with the locals and ignoring the restaurant full of customers. I heard similar stories from my brother on the one occasion he went there. Avoid this place--go to Charlies across the street or stay home but if you go to the Ratskeller you will just end up feeling like they want you to leave--I hope this place does something to fix its poor service because it really does have a cool atmostphere and tasty food but its not worth it. Thats all--done ranting. :)
Pros: Nice atmostphere, good eats
Cons: Horrible Customer Service
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