This is the 4th letter that I sent to the management at Ranch 616. Still, four months later...no response. It's just sad to think that this restaurant and this manager, think so poorly of its customers. Dear Mr. Vidal: Let me begin by saying to you how disappointed I am with the fact that I have had to write four letters to try and get resolve of this issue. I sent two letters attention ?manager.? I went to your website and sent an email asking for a refund and now I am writing the fourth and final letter. I will follow up with the bad reviews that Ranch 616 has been getting on City Search. I have enclosed the reviews with one from yourself stating that you ?will ensure that you get a wonderful meal and dining experience.? Let me begin by complementing your waiter, whom I believe is named, Luis. He was extremely polite and very accommodating. My Wife and I recently moved to the Austin area from Los Angeles and have been searching out restaurants to try and one of our friends highly recommended Ranch 616. Well, needless to say, we were excited to try your restaurant and unfortunately had a very bad experience. We started out by ordering the fried clams and calamari appetizer, which were both barley fried and very soggy. We mentioned it to our waiter and he was very apologetic and ultimately took it off the bill. For our entrees, I ordered the special, which was Filet Mignon and Quail combo. I never realized that someone could mess Filet Mignon up. It was barley edible. The flavor was non-existent and it was wrapped in bacon that was raw. The Quail was average at best. I couldn?t eat either the filet or the Quail. My Wife ordered the Trout, which she could not eat because it was under cooked and cold. We felt so bad for telling our waiter that our appetizer was bad, that we couldn?t mention that the rest of our meal was not even edible.
Pros: Can't think of any
Cons: Manager is beyond bad...
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