I would have appreciated a person answering your initial phone call to be able to provide me with more information. A business should be able to tell me what to expect. Told me the photographers schedule this or that & she said she didn't know much about the package deals they offered to groups. \r
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Sounds more like a lack of communication internally. My advice is that whoever is in charge should try to make sure all employees are given the information they need to better represent the company from your first call until you write your last check.\r
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As the front desk person, you can only give the information that is given to you & therefore, your customers.\r
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No review yet on the actual photographs because my appointment is not until next month.
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