I took my daughter to Aroma for a late lunch (3:30pm on a Friday). We decided to split the Lobster Salad and asked for two plates with our order. Someone at another table said dishes were sitting on the table for more than 1/2 hr. As we waited for our food a woman served us a the meal in one dish with no extra plate then quickly rushed back to take it away to another table.
When she returned she served us Lobster Salad in two dishes. We were 1/3 through our salads when she returned saying "wrong" and proceeded to reach for my bowl to take it back. I placed my hand in front of her?s and said, "no, come with me". I led her to the counter and asked for the manager. A woman working behind the counter claiming the title listened and said, "Oh, she just got it mixed up". I said, "ok, that's fine but it was very embarrassing for me, but thank you". I returned to my table. As I was eating my salad again, I was interrupted by the "manager" who announced very loudly, "You order only one salad and you got two and you only paid for one". Again, feeling humiliated I said, " Do you expect me to pay for another one?" She said, " Arrg!", or something insinuating that I had irritated her and left out the door exclaiming how appalled she was at me.
I have been a loyal customer for years.
I'd like to say "Never again, I will never go back to that kind of treatment again", but I .. I like the deserts. So, I might cave.
Pros: I'VE BEEN MEETING FRIENDS THERE FOR YEARS... COMFY
Cons: WATCH OUT FOR THE BAD ATTITUDE MANAGER IF YOU SHOULD HAVE A COMPLAINT -- SHE YELLS
more