Worst retail experience of my life. \r
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Round 1: In March 2007 two hillbillies delivered a dirty couch and couldn't fit it in our door (they didn't even measure first). On top of that, they were swearing and demanding our help in carrying it...remind me why I paid $80 for delivery??\r
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Round 2: We went and picked out a different couch that they were sure would fit. We paid for the first couch with our check card and they wouldn't let us have store credit toward the new couch (are they crazy?) Instead they had to issue a refund which we were promised would be back in our bank account within 3-5 business days (if they tell you it takes longer, they are lying...I got to the bottom of it when I got in touch with their accounting department). They forgot to put in the request, so I had to spend hours on the phone explaining what had happened to ensure we got our refund. On top of that, they were extremely rude and inconsiderate.\r
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Round 3: They attempted to deliver our new couch in April 2007. Not only did they forget to measure before halling it up 4 flights of stairs, but after it didn't fit they caused $900 worth of damage to the walls in the stairwell of the condo building and we had to pay for it! When confronting them about the damage (we took pictures and had a copy of the invoice), they transferred us around to different people and refused to deal with the situation.\r
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Now: We are taking them to small claims since they refused to pay for the damages they caused. Not only do we have no couch, we are out amost $1000 because of them.\r
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It's funny b/c they called themseleves the ""Costco"" of furniture stores...if only they could treat their customers like Costco does...
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