I have never given a bad review based solely on the service but the staff at Tuscany are taking rude to a whole new level. I like to give the benefit of the doubt and I generally think it is unfair for an entire establishment to be held responsible for one rude employee, but I have finally had it and I will never go back. I have encountered rude service before, primarily from the same chubby girl with brown hair, but she is not the only one. Today, she had a gigantic chip on her shoulder for no apparent reason and refused to make eye contact with me or to acknowledge my presence for as I stood at the counter in the practically empty shop. I finally order edand she looked away, bored and irritated, before proceeding to turn on her heel and start a conversation with another employee without a single word to me. I decided to leave and as one final peace attempt at friendly say ""Thanks very much and have a great day"" and she rolled her eyes at me as she turned to her red-haired girl coworker. I was a regular customer and I spent many dollars in food, coffee and tips but I will never go back. When I left I went to the produce shop around the corner and started talking to a woman about Tuscany. Several others joined in and had nothing but bad things to say. I am a local freelance writer and author of a guidebook to Philadelphia and I will certainly not be including them. In a close-knit city like Philly, word gets around fast and their reputation is suffering greatly. It's too bad, as it is a convenient location and they have decent (not great) food and good coffee. It is just not worth the treatment. I have worked in the service industry for years and I understand the other side of the coin, but this is going to far. La Colombe, Bonte, and Remedy Tea are just a few of the other options in the area, and there is no reason for anyone to put up with this kind of service at a place where most people go to relax. I hope the owner reads this and does something about it.
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