I am extremely disappointed with River Oaks. I took my car in on a Monday to repair an uncomplicated little scratch on the passenger door. I was given an estimate of $800 and a predicted Wednesday-afternoon finish time. I discussed with them that this would work because I had to leave town on Thursday and, more importantly, the cost HAD to be under $1000 to prevent my insurance premium from increasing. When I called to check on the car, they told me they increased the estimate to $1020... which infuriated me because an experienced body shop should be able to give an accurate estimate for such a straight-forward door scratch. Especially when that broke down to $100 parts, $920 labor. Dennis was incredibly rude and condecending in response to my plee to keep the estimate under $1000 for insurance purposes. To make matters worse, they said the car wouldn't be ready until Friday, which created a HUGE inconvenience for me. I will NEVER return here and I hope my experience will convince you to choose a different body shop.
Cons: Rude, Unreliable, Unaccommodating
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