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Poor customer service spoils the tasty food - Review by citysearch c | Typhoon

Typhoon

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Poor customer service spoils the tasty food 5/13/2007

I've been to Typhoon many times over the past several years and after a recent dining fiasco, I am forced to give this place a poor rating. Having to ask for your drink order four times over forty five minutes is annoying at the least but might be forgivable on a busy night - what can't be excused is forgetting to submit a fellow diner's order, trying to cover it up with an obvious lie and on top of that, not apologizing for the screw up. When my fellow diners and I ran into this situation recently, we were shocked at how obnoxious the management was after we complained, and the lengths to which they tried to excuse themselves! A simple ""hey, we're sorry it took an extra 20 minutes for your meal to come out"" could have saved the day, but alas, they took a very different and very offensive route. What a shame that the food and ambiance can't raise this place above the management's disrespect of their customers! Pros: Delicious dishes Cons: Poor customer service more
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