I was an Ohm client for the last year and saw my stylist every month for color, lowlights and cuts. My hair is long and wavy, and although I've colored it since high school, I've never seen it in as many knots after being washed as I did with this stylist. When I complained about the knots ripping my hair, her solution was to hand me the hairbrush. That experience sums up client service at Ohm. It's marginal, at best. My color was good, but my color has been good at a lot of salons. I went to Ohm mostly because I was too busy at work to look for another salon. Fast forward to last weekend. I went to the salon to get my usual color, but decided on a whim that I would get a makeover for my 10 year college reunion. I asked my stylist if she had a client after me and had time for a cut. She said that she had time. I had no idea what I wanted, except that I wanted a change, so I thought I could brainstorm with my stylist since my hair is long and I was going to cut a lot of length off. She then brought in another stylist to consult with us. HUGE MISTAKE. After 30 minutes of discussion about my hair (she claims it was an hour), my stylist flipped her lid and proceeded to publicly humiliate and berate me in front of the entire salon for another 10 minutes about how rude and insensitive I was for taking up her valuable time to talk about my hair for so long. She then told me that I needed to find a new stylist. When I went to leave, she attempted to charge me for the cut that she didn't have the time to discuss with me. I refused to pay for the cut, but took the high road and gave her a 20% tip on the color (she always got at least a 20% tip from me). In hindsight, I'm thankful she asked me to find a new stylist because I went back to the wonderful stylist I had before at another salon. He's more money, but he really understands what good client service is all about. Apparently, Ohm thinks anyone who values client service just has ""too much time"" on their hands.
Pros: Davines Product Line Works Great
Cons: Terrible Client Service, Bad Attitudes, Owner of The Salon Is Aware of It And Sanctions It
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