They say you can tell how good a place is just by first impression. True to some extent, and definitely true when I called them. Being a first time customer wanting information, the person who picked up the phone on 4/12/07 around the 1PM time frame proceeded to laugh and smirk at my questions as if I should've known the answers already. I asked about pricing and packages and they had no idea what I was talking about. I mean, I'm sure when you walk in it's a nice place. But WTF, all I wanted is for some answers to my questions and not some snotty know it all bi*%$ who thinks she's miss know-it-all to answer a couple questions. Hell, I could be Donald Trump or Oprah wanting some spa treatment and whoever that was talked to me like that??? I'd march right in, demand for the manager and have the ENIRE FACILITY SHUT DOWN ALL BECAUSE OF THAT WOMAN. Guess I'll take my business elswehere. At least other establishments took the time to answer my questions and didn't laugh at me once.
Pros: N/A (haven't been there, won't go in and won't call again)
Cons: One woman who answered the phone that day ruined any chance of me becoming a customer
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