I went in to Priscilla's of Boston after having looked in about 5 other bridal salons and feeling like I'd never find a dress. The staff was incredible and helped me find a nice dress. The problem started (and has continued ever since) with the customer service. BEWARE....the staff will try to sell you evry extra from shoes to breast cups being sewn in to the dress...EVEN WHEN IT'S BLATANTLY OBVIOUS THAT YOU DON'T NEED IT!!! I have had to go back to the store for 3 ""final"" fittings because every time i go in the hem on my dress is uneven. I would recommend bringing someone with you when you go for fittings so they can tell you the truth about what you need (or DON'T!) I have had my mother and friends with me every time and even when we all agree that something is wrong with the dress, the staff agrues with us saying we are wrong. (and this is what they call CUSTOMER service?!? when they tell the paying customer that the customer is wrong!!) And the store manager is useless...she has no knowledge about any of the dresses (called my silk dress polyester!) and has no spine...she just agrees qwith whatever the person talking says (whether it's you or her staff). All I can say is...nice dresses but HORRIBLE service after you pay them all your money!!!
Pros: Nice dresses
Cons: HORRIBLE, HORRIBLE customer service!!
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