I had the worst ever in my life office experience with Pinnacle Behavioral Health. I had dotted all my I's and crossed my t's, before I got there, after speaking initally to the office help in making an appt. The office manger Alice, lied, was rude, screamed at my daughter. We were both asked if we understood English and if so, could we process it? This was in front of a waiting room full people. Unfortanately, my daughter and I liked the Dr we saw, however, he backed up his office mgr. We were treated so poorly. Whatever happened to : Hi , I am Alice, the office manager, how can I help you? We are here to help you and make things go smoothly. \r
I could easily and I do chalk up to rude people as it being THEM with the problem, their life, how you act is how you get treated and she obviously has major problems, but , she made us feel horrible, so put down, so uncomfortable, that I HAD to say something.\r
If I were a Dr in that practice, I certainly would hire either a company or fire exsisting staff and train them to treat paying clients with respect, use some manners, and realize our patients are human beings, they deserve to be treated kindly. I guess in this office the office manger ALICE is what they are looking for, otherwise she would be retrained, on probation or gone. \r
I do not go to places looking for a ""fight"". My intentions of going were to help my daughter. Secondly, help my husband get his reimburstment quickly. My intentions are always good, until I encountered ALICE.\r
It's a shame because the people in need are not going to get the help they need because a woman who has been given too much power.\r
Unfortunately, my daughter really liked the Dr, but I do not feel giving his office one red cent of my money to be treated so poorly by an office worker.\r
My insurance rep was so nice and helpful and she got the same treatment from Alice. She highly suggest I find a better office to work with and throw my money to.
Pros: We liked the Doctor
Cons: ALice the office manger, customer service
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