Listen-- I had no idea how bad it could be. I even read the Citysearch reviews and thought ""Well, Austin Chronicle recommended them, so they must have SOME redeeming qualities."" Boy, was I wrong. \r
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I first contacted Lucy's Cakes by going to their website. I filled out their online order form. Two weeks go by, and still no follow up. So, I called them. The woman who answered (no names, gonna be nice here...) was defensive from the start. I asked if they received my online order. She retorted: ""Do you realize how many bogus online requests we get?"" Umm... no? Why would you keep the order form on your site then? To confuse PAYING customers? She begrudgingly took my order over the phone. \r
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Fast forward to the day I go to pick up the cake. At first, the young lady at the counter was nice. She asked for a name and went to check. Nothing. ""Do you have your copy of the order?"" No, because I placed the order over the phone. She asked what I ordered. Then she said-- ""Well, we've got Black Forest cakes like you want ready made over there and we can write Happy 30th Birthday on there. We're in the middle of frosting a big order so it may take a minute."" When I expressed disappointment that my order wasn't ready, she snapped at me and said ""Well, I can't even find your order to begin with... and I don't understand the problem because your request is easy and we've got THREE black forest cakes already over THERE."" You should have heard her. I felt as if this young lady was talking to me as if I were a child. I can't believe I actually picked up a cake from them. I guess I was desperate.\r
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As for the ""ready made"" Black Forest cake? Big disappointment. You could tell it had been sitting a long time because the cake was somewhat dry on the edges and the outer fudge fronting was discolored in places. \r
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Big time mistake!! I've had better service and better cake from HEB's Bakery-- and for an easy-to-swallow price!
Pros: None I can think of.
Cons: Rude staff, ""lost"" orders, expensive
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