Im new to the area and decided to look online for high rated salons. The first one I went to was great, but an hour& a half drive...not exactly worth it. or so I thought. Salon 54 was a half hour drive and had impressing reviews, so my mom and I decided to try the place. I have been dying my hair blonde now for about 6 years, and had recently gone back to my natural color. This was made clear over the phone and I was promised I would be satisfied and it would be no issue to do so. We arrive to the salon, and I have a photo of the hair color I desire. I made it clear I wanted blonde hair, not gold. In all fairness I was told I wouldnt get my hair back as blonde as it was, but I was promised to be satisfied and to be blonde. When my foils were rinsed I could already tell by looking at my wet hair that I was NOT blonde. The stylist then proceeded to put a toner on my hair, this was my last hope. 3 hours later I had this....Golden shade to my hair...seriously! I even had comments on my "Honey/Gold" hair after leaving the salon. The only reason I didnt make a big deal right away was because I was told it would continue to get lighter...NOT! i'm pretty reasonable and really hate to hurt anyones feelings but I was very unhappy with my hair. My mom called her stylist at the salon(Who I might add did a WONDERFUL job on her hair) and we were promised we'd be called back. Never heard a word! My hair has only been messed up once that I can remember and the salon fixed my hair free of charge. I never even heard a word back! Not only was I unsatisfied with my hair but I am disappointed in the service when I was assured over and over again I would be very satisfied. I took the hour and a half drive a week later to get my hair fixed at the salon I went to in the first place, and its still not fully recovered. It was even cheaper for me to fix it! I don't want to take away from what the salon does have, because my moms hair is fabulous. I was just unlucky&won't be returning here.
Pros: friendly
Cons: everything else
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