My experience with Spa Roma was traumatizing! I'd never recommend this place to anyone. If you're looking for a relaxing, pampering experience- try Neroli!
My massage appointment was made over the phone, two weeks in advance- the receptionist taking the reservation verbally confirmed the 2:30 appointment.
When I arrived day of appointment, I was told my appointment was scheduled for 2:00p, not 2:30 and they would not be able to fit me in. I asked to speak with the manager and owner and she insisted it was IMPOSSIBLE that her staff member made a mistake of saying 2:30 instead of 2:00p and also insisted that a confirmation call was given the day before- which was ABSOLUTELY UNTRUE- a confirmation call was NEVER received, never logged on my cell phone nor was a message left on my work or cell phone to confirm the appointment time.
I was using a gift card that was going to expire in one week of the scheduled appointment and would be unable to use it any time after that- due to schedule demands of a full-time and part-time job. The owner refused to give me any extension on the gift card (not one week, not one month!), insisting that I, the customer made the mistake, and therefore would be penalized. She did not offer any apologies, nor try to resolve the problem in a professional, customer-service oriented manner. Instead, she was rude, condescending and irrational- and satisfied with the end-result that she would walk away with ONE HUINDRED and FIFTY dollars for services unrendered.
As I walked out, one staff member gloatingly said- "We're still the number one spa in milwaukee." HOW IS THAT possible with such unaccomodating staff, incompetent management and absolutely ZERO customer service.
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