I recently took my Samsung High Definition TV in to Sound Idea for some warranty work. They came highly recommended from a friend of mine. From the moment I stepped in the store I felt like a VIP. They greeted me promptly and someone came around the counter to help me carry in my set. I explained the set would shut itself off after only a few minutes of operation. The counter person took all of my information and let me know that a technition would call me after they diagnosed the problem to make sure it was covered by my warranty. I was told it would generally take two weeks for the set to be serviced. After seeing all the business they were doing I was not surprised. As promised I got a phone call from the tech who told me what the problem was and it was covered by my warranty. He said they had the part in stock and would get the set out the next day. I got a phone call the following afternoon letting me know I could pick up my TV whenever I was ready. After signing my paperwork, my set was carried out to my car with a smile and a Thank You! If only all businesses treated their customers this good! Great Job!!
Pros: Friendly People, Realistic estimate on repair time.
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