Customer service at this establishment is main reason I will not be a repeat customer. The staff is miserable, rude and unprofessional. They must realize they are running a BUSINESS and customer service as well as satisfaction actually matter to the clientele. The staff in person and on the phone are very impersonable with each interaction. Long wait times and difficulty getting through to the lens counter to re-order contacts on a regular basis has forced me to another much more professional eye care practice. Optometrist is fine but the staff makes the experience not worth the hassle.
Pros: convenient to midtown area
Cons: poor customer service
more