I recently had a standard tube television brought in due to no picture. TV is a few years old, decided to get it repaired instead of it ending in a dump. I was quoted that the repair would take between 1-3 weeks, and the cost would be approx. $300. After all was said and done, it took them over 8 weeks to fix the TV (they had my TV for over 400 business hours), and even with the grossly inaccurate completion date, charged me more than the quoted approx. cost. Looking at the parts cost, I figured they spent approx. 2 - 2-1/2 hours of labor on my TV.\r
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They never called me except to inform me the job was complete. Zero calls regarding delays, verification of problem, manufacturer sent the incorrect part. When I called for an update (2-3 times for the duration of the repair), I felt as if I was asking for a huge favor.. sighs and loss of composure from them over the phone, I imagine this one guy must lose it when he's walking down the street and realizes his shoe is untied. Really appreciated being put on an old speaker phone so I'm hearing myself talk. \r
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Like others have said.. arrogant/condescending over the phone, zero communication, completely off-base quote, no credit offering after being over 5 weeks late on job, zero apologies. If they merely kept me informed, I would be satisfied with this repair as the TV does work. \r
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They've had atleast 5 calls into the better B.B. for bad service in the late 36 months, very high. They have 4 five-star reviews here, all within a week of each other, by accounts with only one review given, highly plausible they were made by an employee. An accurate reading could show approx. 2 stars. With any issues that can be fixed immediately and with ease, I'm sure you'll have great service. If anything is out of the ordinary (a repair shop! gonna happen a bunch!) you're definitely asking for a lot of frustration.\r
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I couldn't offer more advice to avoid like the plague, I'm surprised they're still open.
Pros: Did make repair
Cons: Couldn't have had worse communication, customers treated horribly
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