I went to Fado last weekend with some friends, expecting a fun night out. Unfortunately, once we entered the bar, our night took a turn for the worse. We sat at a table near the fire place and waited 20 minutes before anyone even came over to greet us. Once we actually had a server, she treated us as if we were more of an irritaion than the paying customers we really were. After placing a drink order, we could see our drinks ready in the service well, but our server disappeared for over 10 minutes so we just waited... and waited. She forgot to put in our appetizer order so we waited even longer for that, and then once it did come, we didn't even have silverware! We had to go to the bar to ask for napkins and silverware since our waitress had again "disappeared." We could see her on the other side of the bar chatting away with her fellow useless servers, completely ingnoring us. We couldn't believe how rude she was! We decided NOT to do dinner there as planned and promptly asked for the bill. Of course, she had screwed that up too and had double charged us for our drinks. We had to wait for another 15 minutes while she got a manager to take the drinks off. I will never go back to this poor excuse for a bar.
Maybe Fado management should the hire a new service staff with true customer service experience.
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