I've made several trips to this Firestone and now I am taking my car to my old tire place out of town. I replaced a punctured tire several months ago. After driving home from the replacement I noticed it was very off balanced. I called them and made arrangements to take the car in the next morning to get it balanced. After picking up my car the next morning, I noticed that my tires had been rotated too even though I just wanted it balanced. Not thinking too much of it I left the store and now experienced heavy pulling to the left at highway speeds. I called again and the lady who answered the phone (and the one who helped me in person) said the rotation was never done and basically said I was lying. I told her that it was indeed rotated since the new tire was an off brand and clearly visible and in a different place than it was earlier before I took it in! Well, I took it back the next day, had to pay now for a alignment too and didn't even needed the tired rotated. \r
\r
My car still pulls even after the alignment and still has some balance issues. I've wasted so much time and money there I just will not go back. Please save yourself some time and frustration and go elsewhere.
Cons: customer service, work quality
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