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Stay away! Horrific service, overpriced, bait-and-switch wine list, incompetent management! - Review by citysearch c | Buona Sera Restaurant

Buona Sera Restaurant

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Stay away! Horrific service, overpriced, bait-and-switch wine list, incompetent management! 1/14/2007

Perhaps the wost dining experience I have had in NYC. We ordered a $30 bottle of wine; the waiter mistakenly brought a much more expensive bottle that we drank without realizing until the check showed up - when we asked for a correction to what we had ordered the manager started shouting at us as if it was our fault. Train your servers properly and you won't have that problem - don't blame your customers!\r \r Food on the menu is reasonably priced ($12 - $15 for pasta entrees) and actually was pretty good, but the off-menu special (fish) that I ordered wound up being $30, which is totally out of whack with (a) the price point of the rest of the menu, and (b) the fish that was ordered (whitefish, not super-exotic Ahi or something like that). I should have asked about the price of my entree, but really, looking at other reviews I note a theme here - poor service that tries to drive the check up by presenting expensive off-menu items. \r \r Ironically the food wasn't all that bad, but in NYC there is no reason to tolerate bad food OR bad service, both of which are important when you eat out - and despite a decent kitchen, Buona Sera has bad service in abundance. Stay away! Cons: VERY poor service, dishonest management more
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