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Bad customer service - Review by citysearch c | Trastevere

Trastevere

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Bad customer service 1/4/2007

My family and I went to this restaurant thinking we could have a nice Christmas Eve meal. Boy were we wrong! First of all, there was no record of the reservation we had made. After placing our orders, we enjoyed a fried calamari appetizer (decent but not the best I have had), and waited for our main courses. After about 20 minutes of waiting, imagine our surprise when our plates were cleared and silverware taken away. We were all thinking this was a pretty nice place to be giving us completely new place settings. But instead, the server came by asking if we wanted dessert! Hello?! We didn't even receive our main dishes yet! What kind of waiter doesn't even remember if his guests' meals have not arrived yet? Pros: Good location, decent food. Cons: Terrible customer service, and the staff could care less about you. more
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