As a call-in during my lunch hour Mitchell's wasn't the best experience. I had to wait 15 minutes and then remind the front I was on my lunch hour that's why I had made that appointment. Then ""I knew"" I had a newer hairdresser although I had not asked for anyone in particular (remember I was new to the store). I explained the cut I wanted, I have fairly medium to longer hair - wanted two layers close together to flip out at the bottom. I descibed what I wanted with people the hairdresser didn't know. Shame on me. I knew the back had to be evened out. She showed me how much she wante to cut off (about 2 1/2 inches) and I said ok. Well it's been about 3-4 weeks now and I'm still upset. It's like JENNIFER/JEN never listened to me in the first place or just decided she wanted to cut away according to what schooling she had that I've never heard of. My hair is that thin/but have a lot of, it with color that's lifted with summer. She PUT a layer in my hair 4 inches from the bottom length of my hair. I can no longer just dry my hair and go. I can't just pull-back part of it. Didn't anyone ever teach her that thin hair takes years to grow even and that even damaged you don't chop it off unless asked. So she takes 2 1/2 from the length and then 6 total from parts of the side not all of the back. I have parts that I just can't figure out what to do with. I would suggest that if you get this person you also have the manager co-consult because no consideration for what kind of hair I had or the condition it was in was made; and I'm sorry two layers 4 inches apart... I was upset enough by the end of the week to go back and talk to the manager of the store and she said that in 2 months or so she would try to help reshape the cut... well how nice in two months or so... I really did try not to be the person who had to say something, but when friends say what happened to your hair... And yes, the hairdresser was a nice person...
Pros: Very nice store, management on top of things
Cons: Level of experience and front desk response
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