Being in the age group that is prone to purchasing items like engagement rings, wedding rings, etc...I was appalled at recent service at Ben Bridge. They did not want to help me look at rings and annoyed when I brought something in for appraisal. Took over 20-minutes for anyone to help me and several folks told me they could NOT help me as they were helping other folks (keep in mind there were 5 sales reps and 2 customers in the store.) When they finally did help me and my fiance - I felt like I was bothering them - what a difference from other stores I visited with my fiance. EE Robbins, Tiffanys, and Swissa all were very welcoming and extremely helpful. I can tell you BB lost me as a customer and any future customers that I may have referred...
Pros: Great selection
Cons: Bad service, Unprofessional
more