I had the best experience at this Best Buy! I was running late, trying to get to my daughters Talent Show at har school. We needed to find the video copy of the music to Michael Jackson's Thriller.Not the C.D. version, but the video version, but it needed to be in audio format only. To make a very complicated and long story short, James or John I think it was, and a lot of other fellows he recruited to help us, pulled out all the stops and spent so much of their time trying to accommodate us. I was very appreciative of all that effort, even if we did leave empty handed. Those boys at this Best Buy were great!
PROS: give their best effort
CONS: didn't have an audio version of the Thriller video
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