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Customer Service is More than Lacking - Review by citysearch c | Manhattan Loft

Manhattan Loft

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Customer Service is More than Lacking 5/9/2004

M.L. contacted me and requested that I update this rating. A past problem with M.L. has been resolved. The store allowed me to take a floor model and gave me a 15% discount. When we purchased our lamp, we were told that they could not release a floor model under any circumstance. Getting the 15% was a battle. Store employees insisted that the manager would never give me anything more than 10%. Three of the four lights were burnt out and the store only wanted to compensate us for three of them but finally took of $16 for four replacement bulbs (which we had to go to Home Depot and purchse for $7.99 each!). With the replacement bulbs costing more than they said they would, the request for a floor model being denied, and the hassle in getting the promised discount, I still wouldn't recommend M.L. Great selection, poor service. Cons: , Correcting Problems more
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