We've stayed in a few boutique hotels in NYC before (we love the Royalton), and my husband in particular has travelled all over the world, and we like the Time quite a bit. Unlike some of the other posters here, we didn't experience any problems with the customer service. The doorman, bellhop, and front desk rep were very accomodating and friendly. The lobby design is interesting and unique. The room (we stayed in a red one) was fun and contemporary but also cozy and romantic. The sheets were a little rough, but other than that, everything was top-notch. The jelly beans and perfume were a cute touch of course. The rooms are on the small side, but that is typical for NYC -- nothing you can do about it. And we had breakfast at Coco Pazzo Teatro downstairs and it was excellent.
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