WORST REPAIR SHOP IN MILWAUKEE!!! AVOID AVOID AVOID!!
Had to take my car here THREE times for the same repair because they didnt do it correctly. They did not do the diagnostic correctly and made me pay thousands of dollars for things I did not need. Now my engine needs more work than ever, because more problems happened from their faulty work. There were plastic pieces left in my engine from when the expansion tank was "fixed." Horrible. They refused to take my car back for service when I finally got upset with them for having to take it there 3 times. Not to mention, the new personnel up front (Tom) very condescending and disrespectful. Charlie and Steve are just as bad for not remedying the issue. I have been disrespected too many times and was told, "I'll give you a picture of him if you want, I'll give you a picture of the whole family" when I requested Charlie and Steve (the owners) several times, as if I an in the wrong for wanting to talk to the owners after having made 4 trips and spent over $1000 on this, just to have the same issues. For someone who has self proclaimed "been in the business for a long time," you shouldnt treat your customers like that, nor should you "make light of it," as he stated when I expressed my discontent with his comments. I also never heard back from the owners when I left several messages requesting their call back. It wouldn't surprise me if the voicemails were deleted before they could even hear them, or perhaps they don't care either. Even though he too can be hard to work with, you're better off going to Jason Imports down the road.
I have spent well over $10k overall through the years with these guys just to have this happen now. Sad, really.
**Customer service and quality of repairs has decreased exponentially over the last year. They dont seem to care about their long term customers. Very disappointing.**
Old review: I literally come all the way from Madison to have these guys work on my cars, they're awesome. 5/5. Charlie, Gene Bernie are always helpful and knowledgeable. It's nice to have trusted, and polite professionals working on your beloved cars.
more