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The most awful customer service I've ever encountered - Review by Guest | Eldredge Manor

Eldredge Manor

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The most awful customer service I've ever encountered 8/28/2017

What an experience this place was, truly I am still shocked at all that transpired last weekend here. Let me preface by saying I am a wedding planner, and have had my own business for 10 years. I come across ALLOT of people in the wedding business, some phenomenal, some average, but never what I encountered at Eldredge. This was the first time I have coordinated a wedding at this space, and I was appreciative they had availability with her date in a busy month with only 3 months to prepare. I know this family well, and I have coordinated 3 other weddings for them prior to this one. We had a final meeting prior to event with the owner, and that was an experience in and of itself. I don't think he was trying to be offensive, but the mother of the bride, and bride, left feeling really offended by how things went. I won't go into details, but I should mention that none the less Wedding day. I arrive at 4 (earliest you can set up) and start unloading three full cars for the transformation ahead in a 3 hour time span. I wasn't greeted with a hello, but a "You realize this all has to be gone by 10 right?, and the wedding is going till 9:30)? Insert voice of complete frustration with that comment. For the record, I had that place perfectly clean by 10:05...BOOM. However, I rolled off the friendly greeting and started my work. The space in the backyard is really beautiful, and with some vision looks stunning at night. I had fairy lights, fireflies in the trees, fairy balls on the ground and beautiful hanging lanterns from the pergola. Lets not forget the sound of crickets from my spun machines surrounding the event. It really was a beautiful site. Please do your research on this place, and save yourself from the service here more
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