At our weekend lake house, we were spending July 1 thru July 6 there. Left message July 1 we had no service.We called back the next day to see if they would call our cellphone prior to arrival so we would be sure to be there. We were advised they don't call ahead.Called again July 3 & was advised we were on techs list. Left for home on Sunday. The next wkend when we arrived, tech had left note he came Monday July 7 but no one home so no repairs made. Since we are there only on wkends & they won't let us know when they are coming with the wait as much as 6 days , we had no choice but to cancel service. Their website states they are open until 7p.m. June thru Sept. Arrived at 5:30p.m. July 11 at their office. They were closed. Went back Saturday morning. Had to wait while the two customer service reps chastized a customer who had called with complaint. Was told I would receive my refund of advance payment in the mail. When we arrived at our lake house the following weekend, the tech had cut the cable from the power pole & left 30 ft cable stretched across our driveway still connected to our house. On August 11, I hadn't received my refund so I called the office. Was told they would mail within the next few days. I understand there can be technical problems beyond company controls. However no one with that company seems to be concerned for their customer. I prefer to business with local companies but you would expect a local company to have empathy for the customer. Management can set the example. With such widespread poor service,it appears this poor service is acceptable to their management.
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