I have worked with this company year after year for the past 6 years and I have to say overall they do really care about children and helping them learn to read and customer satisfaction. After reading some of the reviews I can tell you where some people may be going wrong. First former employees: No this company is not a cult nor are they car salesman but when hired to be an enrollment coordinator you are expected to have a high enrollment rate and you should certainly be passionate about your job, if you are not go somewhere else and do something you are passionate about. I have worked as an enrollment coordinator and also have had 2 of my own children and 3 of my nephews enrolled in these programs, as well as taking the adult speed reading class for myself and I can tell you in all cases it made a huge difference. One size does not fit all, so that is why they now offer online courses at different levels which are fantastic ( I had one of my children do the online since it was a better fit). If you call in being honest and trying to have an honest conversation about what your needs and your child's needs are you will find an extremely helpful person on the other end 99% of the time. Are there a few bad apples in the bunch? Sure,but they don't last long and I myself have had to clean up some messes of those bad apples, but that is not the majority of the enrollment coordinators there. In my many years with them and thousands of calls I've talked to all different types great parents, lazy parents, exhausted parents etc. and no it is not easy to figure out why your child is struggling or how to help them but if you can just be honest and not defensive you can find that the person you are talking to can be a great resource. I have told people that the in person program is not a good fit and sent them to an online one (which is less money) and I have turned people away completely because none of our programs may be a good fit and did my best to give them ways to find help elsewhere.
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